Email us
The fastest way to reach us. Include your order number for priority handling.
Email Support ⟶
Typically answered within one business day
How can we help?
Questions about an order, a lot number, or what a certificate actually says — this reaches a person.
Email Us ⟶Checking a vial you already have?
Enter the lot number from the label, or scan the QR, and the certificate for that exact batch opens. No account needed. For order status, reply to your order email.
Verify a lotSupport FAQ
The questions we get most
How quickly will I hear back?
Within one business day for email, Monday to Friday. Put your order number in the subject line if it's about a shipment already on its way and it gets looked at first.
How do I track my order?
A tracking link is emailed when the order leaves us. Orders placed before the 3:00 PM ET cutoff on a business day go out the same day; after that, the next business day.
Wrong item, or it arrived damaged?
Email support with your order number and photos taken on arrival. Photo evidence is required. Once verified we ship a one-time replacement at no cost.
How do I check the quality of what I received?
Scan the QR on the vial or enter its lot number on the verify page — it opens the Certificate of Analysis for that exact batch. If a figure on it doesn't make sense to you, ask and we'll walk through it.
Does the price change with my dose?
No — that is the whole point of the program. Your month's vials are matched to your protocol, and when the dose steps up we send more and the invoice stays exactly the same.
Can you tell me what to use for my research?
We can explain specifications, purity, storage and what the published literature covers. We can't advise on study design or anything therapeutic, and we won't pretend otherwise.
My payment didn't go through.
Send the exact amount shown at checkout, odd cents included — those cents are how your payment finds your order on its own. If it still hasn't landed after a few minutes, reply to your order email and we'll match it by hand.
Still stuck?
If it isn't answered above, send it over. Awkward questions are welcome.
Email Support ⟶Every lot we ship, with the paperwork to back it up — lot by lot.
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